At vikingstv.se, we are committed to ensuring your 100% satisfaction with your purchase.
Refunds are provided for the following reasons:
Non-Delivery: In rare cases, there may be issues with your email provider’s service, causing our delivery email to not reach you or end up in your spam folder. In such instances, we recommend checking these folders or contacting us for assistance, such as resending the email or using an alternative email address. Claims for non-delivery must be submitted in writing to our customer support within 7 days of the order date. After this period, the product is considered received and downloaded. If you do not contact us in time, we will consider the product as successfully downloaded without eligibility for a return due to “non-receipt.”
Major Defects: Although all products are carefully tested before dispatch, unforeseen issues may arise. If we fail to resolve a problem within 48 hours after the initial claim or customer notification, the customer will be fully refunded or offered a replacement of equal value, at the customer’s discretion.
Product Not as Described: Such issues must be reported to our technical support team within 30 days of the purchase date. Written proof must be provided that the purchased product does not match the description on the website. Complaints based solely on unrealistic customer expectations will not be accepted. Our technical support team is always available to assist and provide professional advice promptly. Thank you for your interest.
Our policy offers a full refund within 30 days of the purchase date. We’d love to understand what went wrong and how we can improve, so please mention the reason for your refund request when contacting us directly.
Our payment system immediately processes the refund request and strives to process it as quickly as possible. Your financial institution may take up to 20 days to reflect the refund on your bank account or card. For more details, you can refer to Stripe.com regarding refund processing times.
Our technical support team is always available to help and provide timely professional advice. Thank you for your interest.
For support, contact us at:
contact@vikingstv.se